FAQ
Where do you operate from?
Our office and warehouse is based in Fremantle WA.
We cover all of Perth metro areas. Suburbs over 30km away from our base may incur a small delivery fee to cover the extra time it takes us to get to your location.
Do you charge a cancellation fee?
No, under certain conditions. We know life can throw unexpected curve balls your way, so if you need to cancel, that's fine. It may free up a little more time to spend with our own family 😁
If I book online is it guaranteed?
Every online booking on our system will be checked by our team. Once everything is confirmed, you will receive a confirmation email.
Can I have a castle set up in a park/public space?
Yes. However please make sure you get permission from the appropriate council body. Make sure the area is cleared of any sharp objects. Most parks don't have power access. We can provide a generator for an additional costs. If your event is a private function, you can supervise the castle yourself. However if your event is open to the public then you must have a trained jumping castle supervisor. Additional charges apply for supervision, please feel free to contact us for a quote.
How long does it take to set up and when does hire start?
We set up and dismantle for you! Providing the access is clear, it only takes about 30 minutes either to set up and dismantle. Set up is done prior to your booked time and dismantling is carried out after your finish time. eg. on the booking form if you have picked 10am to 2pm we will be there outside these times. That way you don't loose any of your hire time.
Can I move the inflatable after it has been installed?
No. The inflatable must stay where the operator has installed it.
Can the castles operate in the rain?
Most castles come with a sun/rain cover. Whilst the castles can still operate in brief showers of rain, in the event of a storm, high winds, lightning or the onset of monsoonal rain, castles are not safe to operate. The power must be unplugged and the blower moved to a dry area.
Do you have insurance? What about safety?
We have $20 mil public liability insurance. Please advise us at booking time if you require a copy of our "Certificate of Insurance".
Our castles and games meet strict Australian Standards, we are members of the AAA (Australian Amusement Association) Australian Amusement Rides & Leisure Association (AARALA) and our inflatables are engineer certified and work safe passed.
All of our staff have their Working with Children Clearance.
Safety is our number one priority, we want everyone to have the most fun in the safest environment.
Do you require a deposit?
Under certain conditions. Cash payment is required upon arrival and set up of the castles. Credit card and EFT facilities are available via prior arrangement, and can be made prior to your booking.
How do I make a booking?
You can complete our online booking form. Unless your booking is not at home then please Contact Us for a quote. Feel free to give us a call and ask as many questions as you like before you commit to a booking. Ph 0411 140 249 Available 8:30am - 4:30pm Monday - Friday
How long is the hire period?
Choose between 4 and *7 hour hire - applies to private home parties only - for other events please advise details of your planned function for a quote. Overnight hire is available in the dry season only (private homes only).
* Day hour hire time is usually 10am - 5pm
How much room do I need?
All castles need a clear flat surface
Click on the "Size Tab" on each inflatable description for it's full space requirements.
I don't have power, can I use my own generator?
No. Our Generators are purposely bought to suit our blower motors. Having a generator that is not correctly rated to our blower motors can damage them. In the best interest of your equipment and ours we will not take that risk.
What access is required?
You will need a minimum 2m pathway to get to the set up point. Please advise us on booking if there are any steps to get to the set up point. Some castles are up to 200kg in weight and are hard to move up steps. If there are steps the operator may need assistance to get to the set up point.
What ground surface is required?
It is preferable that the castle is set up on grass. Concrete or pavers is a possibility but please let us know when booking as different equipment is required to set up.
What if we cancel due to bad weather?
Whilst brief showers of rain are tolerable, storms/heavy rain/winds are our enemy. If on the day of hire storms are looking imminent and you & I decide it is too unsafe to set up for the day & we need to cancel, there is no charge. But if you decide to take the risk and we are set up and operating, then a storm is coming before the end of your party and for safety it is best to pack down, full charges still apply.